As we welcome audiences back to the Frazer theatre we want to make sure that we keep both them and our volunteers as safe as possible. We have implemented a range of measures in place that we want to make you aware of and we thank you in advance for adhering to these when you visit us. Please make sure that all members of your party are aware of these measures.

Confirm your Covid-19 Status

If you have tested positive for COVID, or are experiencing symptoms, we ask that you please don’t attend the event.

Everyone 16 years or over will be required to show one of the following:

• A valid NHS Covid Pass;
• Proof of a negative lateral flow test logged within 48 hours of the event;
• Printed vaccination card showing two vaccinations have been completed at least 14 days before the day of the event

Where possible we encourage people to use the NHS Covid Pass which we will be able to scan on the day. This will not tell us anything other than your name and whether or not you meet one or more of the following criteria. It will not tell us which of the criteria you meet.

• You are double vaccinated with the second dose received at least 14 days ago
• You have logged a negative lateral flow test result on the Government website within the last 48 hours
• You have had a case of Covid-19 confirmed by a PCR test within the last 180 days (and more than 10 days ago)

We do, however, understand that this might not be possible for everybody so we will also accept text/email confirmations of negative test results logged on the Government website OR a timestamped photograph of a negative lateral flow test, with the attendees face in the photograph OR the printed vaccination card and photographic ID for those who are fully vaccinated.

For more details on how to obtain an NHS Covid Pass or how to undertake a lateral flow test please click here.

Face Coverings

We ask that all volunteers and audience members, unless exempt, wear a face covering when moving around inside the theatre. Once you are in your seat you may remove it if you choose to do so.

Arriving at the Theatre and Intervals

Doors open 30 minutes before the show starts – please arrive in good time.

Before the show the queue to enter the theatre will be outside.

During the interval we may need to extend the bar queue outside if the area becomes too congested or to help with social distancing – please bear this in mind, particularly if it is raining.

Audience members are asked to be considerate of others and maintain social distancing when queuing at the door, bar or toilets. If one of our volunteers asks you to move please follow their guidance.

We ask audience members to leave the bar area if they are not queuing for the bar or toilets.

Card Payments Only

In order to minimise contact with our volunteers, we will only be accepting card payments on the door and at the bar. Please ensure that you have a credit or debit card with you.


Before the show and during intervals we will be opening all external doors to provide ventilation. Please be aware that this could make the auditorium colder than usual.


During your visit please use the hand sanitiser available and wash your hands regularly. There will be hand sanitisers available upon entering the theatre, at the bar and in the toilets.

Leaving the Theatre

When leaving the theatre please take any empty glasses, cans, bottles or other rubbish with you and put in the bins provided in the bar area.

Please be aware of those around you and maintain your distance.


If you have any questions about anything above, please do not hesitate to contact us by e-mailing

Further information relating to NHS Covid Pass and Lateral Flow Tests

This section provides additional guidance in relation to obtaining an NHS Covid Pass and how to carry out a lateral flow test.

Get a digital NHS Covid Pass (For Vaccination Status, Negative Test or Past Infection)

You can get a digital version using the NHS App or NHS website. You can download it as a PDF or get it sent to you in an email.

You can get a digital version by:

• Downloading the NHS App – you must be registered with a GP surgery in England to use the app from the app store
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• Using the online NHS COVID Pass service by visiting this link

Get a paper NHS Covid Pass (vaccination status only)

You can get an NHS COVID Pass letter sent to you in the post.

This shows you’ve been vaccinated against COVID-19. It does not show COVID-19 test results.

You can ask for a letter after having your 2nd dose of the vaccine, or after a single-dose Janssen vaccine. You may need to wait 5 working days before using the service, so that your record will be up to date.

You should get the letter within 5 working days.

You can use your letter at venues in England where you need to prove your COVID-19 status 2 weeks after you have been fully vaccinated.

You do not need to be registered with a GP surgery or have an NHS login for this.

You can get a letter by:

• Requesting a COVID Pass letter online

• Calling 119 (if you are overseas you need to call +44 151 905 0119 – you will be charged according to your carrier’s rates) – do not call if you’re travelling in more than 4 weeks’ time

Lateral Flow Tests

If you are unable to provide an NHS Covid Pass then you must provide proof of a negative lateral flow test on the website linked below or the NHS app before entering the Frazer Theatre.

We understand that COVID tests are unpleasant to do and that this request means extra administrative effort from you, but we believe it’s a necessary precaution under the current circumstances and really appreciate the collective effort from everyone involved to keep others safe.

If you do not have any lateral flow tests, you can order them for free here and they should arrive within 48 hours: You can also collect them from most local pharmacies free of charge.

Follow the NHS Lateral Flow Testing kit instructions, take a photo as evidence of the negative test and upload the result to (the result can also be processed on the NHS app). We will ask you to show this upon arrival at the theatre.

We ask that you do this within 48 hours or less prior to your arrival.

We will ask you to show your text/email confirming your negative test result alongside your ticket when entering the theatre.

To avoid a situation where you do not receive the confirmation sms/email confirming your negative result, please ensure you take timestamped photograph of a negative lateral flow test, with your face in the photograph to use as a back up.